Shipping policy

Thank you for visiting and shopping at Elementum.store.

We sell and ship only to the EU.

Shipping Policy - EUROPE

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Europe

Purchase under 100 Euros Shipping costs are 10 Euros.

Purchase over 100 Euros Shipping is FREE.

Delivery time depending, on country, can take from 3-7 working days.

We will use DHL and DPD delivery service.

No shipment to P.O. Boxes.

Portugal

Purchase under 80 Euros Shipping costs are 4 Euros.

Purchase over 80 Euros Shipping is FREE.

Delivery time depending can take from 1-4 working days.

We will use CTT delivery service.

No shipment to P.O. Boxes.

Purchase under 150 Euros Shipping costs are 15 Euros.

Purchase over 150 Euros Shipping is FREE.

Delivery time depending, on country, can take from 3-7 working days.

We will use DHL and DPD delivery service.

No shipment to P.O. Boxes.

Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number. The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Elementum.strore is not responsible for any customs and taxes applied to your order in your country. All fees imposed during or after shipping are the responsibility of the customer.

Elementum.store is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before sending a claim.

Damages

Returns Policy

Our Refund Policy provides detailed information about options and procedures for returning your order.